A day after receiving the “biggest cultural shock” at an American hotel, a Bengaluru man said he had been offered a room upgrade by the establishment.
In a separate post on X on August 13, Ishan Sharma, a YouTube content creator by profession, shared the new update.
“Thank you, Caesar’s Palace for the upgrade. I’m glad you heard me. Really excited for the next few days,” the post reads.
“The staff was really helpful this time.”
Sharma also posted photos of his new room and a snapshot of the hotel lobby, where the staff members were seen assisting him with his luggage.
Take a look at the post here:
Earlier on August 12, he had shared his dissatisfaction with the service he received at several American hotels during his visit to the United States on X.
Despite staying in a range of accommodations, including three-star, four-star, and five-star hotels, Sharma reported feeling underwhelmed by their hospitality standards.
His concerns came to a head during his stay at the luxurious Caesars Palace Hotel in Las Vegas, where Sharma was particularly disappointed with the lack of customer service.
Sharma described his experience as his “biggest cultural shock” during the trip.
“I stayed at 3 star, 4 star AND today 5 star hotel (Caesar’s Palace) and Maybe I’m spoilt with Taj hotels in India. But basic things like helping with luggage, being accommodating were missing. I checked in at 2am tired from the flight and asked for a glass of water. They said ‘it’s $14.99 for a 200ml bottle. You can buy it.’ And this is a $200 per night hotel,” he said in his post.
He also said that this was a stark contrast to the hospitality he had experienced at hotels in India, particularly the Taj hotels.
In response to his post, Caesars Palace quickly addressed the issue and offered a room upgrade.
“We’re excited to have you at our resort! We appreciate you taking the time to reach out. Feel free to message us if anything else is needed. We hope you have a great rest of your time in Las Vegas,” the hotel said.
What began as a disappointing encounter turned into a positive outcome, thanks to the hotel’s swift response to the situation.
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